Terms of Service

These Terms of Service ("Terms") govern your use of Orals Coach (the "Service"), operated by Pursue SEO ("we," "us"). By creating an account or using the Service, you agree to these Terms on behalf of yourself and, if applicable, the organization you represent.

1. The Service

Orals Coach is a rehearsal platform for teams preparing oral presentations in competitive procurement. It analyzes documents you upload and rehearsals you record to produce coverage assessments, timing reports, coaching feedback, practice questions, consistency findings, and compliance checks.

2. Accounts

You must provide a valid email address to sign in. You are responsible for activity under your account and for ensuring that only authorized members of your organization access it. Notify us promptly of any unauthorized use.

3. Pursuit credits and payment

Paid features are metered by pursuit credits: creating a new pursuit consumes one credit. Credits are purchased in packs via our payment processor, Stripe; we do not receive or store card details. Credits are non-transferable between organizations. Except where required by law, credit purchases are non-refundable once a credit has been spent; unspent credits may be refunded at our discretion. Demo pursuits are free and do not consume credits. Fair-use limits apply per pursuit (including caps on document uploads and rehearsals); one credit covers one procurement and may not be recycled across different bids.

4. Your content

You retain all rights to the documents, recordings, and other materials you upload ("Customer Content"). You grant us a limited license to process Customer Content solely to provide the Service — including transcription, semantic indexing, and AI analysis. We do not use Customer Content to train AI models, and we configure our AI providers for zero data retention where offered. You are responsible for ensuring you have the right to upload the materials you submit.

5. Our platform

The Service — including its software, design, prompts, workflows, and documentation — is our proprietary property and is protected by copyright and trade-secret law. You may not copy, resell, scrape, reverse engineer, or build a competing service using the Service or its outputs. All rights not expressly granted are reserved.

6. AI-generated output

The Service uses artificial intelligence. Outputs — including coverage scores, findings, coaching feedback, and compliance checks — may be incomplete or incorrect and are provided to support, not replace, your professional judgment. You are responsible for verifying all outputs before relying on them in a procurement. We make no guarantee regarding evaluation outcomes, contract awards, or scores.

7. Acceptable use

You may not use the Service to violate law or third-party rights, probe or disrupt its security, share access outside your organization, or circumvent credit metering or fair-use limits.

8. Data deletion

You may permanently delete a pursuit at any time; deletion is irreversible and generates a deletion receipt. Account closure requests may be sent to the contact address below.

9. Disclaimers and liability

The Service is provided "as is" without warranties of any kind, express or implied. To the maximum extent permitted by law, our total liability arising out of or relating to the Service is limited to the amounts you paid us in the twelve months preceding the claim, and we are not liable for indirect, incidental, special, or consequential damages, including lost profits or lost contract opportunities.

10. Termination

You may stop using the Service at any time. We may suspend or terminate access for violation of these Terms. Sections 4–6 and 9 survive termination.

11. Changes

We may update these Terms; material changes will be notified via the Service or email, and continued use constitutes acceptance.

12. Governing law and contact

These Terms are governed by the laws of the State of Arizona, without regard to its conflict-of-law principles. Questions: christina@pursueseo.solutions.